Specialist - Application Support.Technology
Specialist - Application Support.Technology
- 1 Vacancy
- 54 Views
Employee type
Full-TimePosition
Experienced Professional
Offer Salary
Competitive
For Freelance
No
Application deadline
Nov 07, 2026
Job Description
Responsibilities
Operational Delivery:
- Manage application incidents through the full ITIL lifecycle from detection to resolution
- Conduct root cause analysis for recurring application problems and implement permanent fixes
- Perform application patch management, version upgrades and configuration changes under change control
- Monitor application health dashboards and proactively identify performance degradation
- Liaise with vendors (TechMahindra ESF and others) on escalated application issues
- Maintain up-to-date application support documentation and known error articles
Staff Leadership and Management
- Ability to work in a team
- Responsible for self-learning and development with guidance from the Manager
- Ensure cohesive working with the CoE
- Accountable for meeting and prioritising own targets / deadlines
- Provide information to the Manager on work accomplishments, individual / team challenges
- Lead team meetings and contribute on specialist / technical areas when required
- Review performance metric dashboards prepared on various performance metrics and provided input to the manager
Qualifications
Education:
- Minimum Bachelor's degree IT, Computer Science or related field
- ITIL Foundation certification preferred
Experience:
- Minimum 3 years in application support or systems administration
Functional Knowledge:
- Enterprise application support and administration
- ITSM tools (Jira, ServiceNow)
- SQL and database query basics
- Log analysis
- Application monitoring tools
Skills:
- Technical troubleshooting
- Incident management
- Documentation
- Communication
- Attention to detail
- Behavioural Qualities:
- Analytical thinking and problem-solving
- Customer-centric mindset
- Collaboration and teamwork
- Attention to detail
- Initiative and self-motivation
- Adaptability in a fast-changing environment
- Ethical conduct and integrity
Skills
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Job Overview
-
Location
360, Rue Drouot, Akwa Douala, Douala, Littoral, Cameroon
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Offered Salary
Competitive
-
Qualification
Experienced Professional
-
Functional Area
IT Support
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Degree Level
Bachelors
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Industry
IT & Software , Tele-communications , Information Technology (IT) -
Date Posted
2 days ago
-
Apply Before
Nov 07, 2026
MTN Cameroon
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Website
mtn.cm -
Location
360, Rue Drouot, Akwa Douala, Douala, Littoral, Cameroon
